Hello, Beautiful Souls!
Please log in to your account to submit a support ticket.
We respond to every ticket, so if you don’t see a reply within 48 hours, check your junk or spam folder.
Thank you! 💛
When creating your ticket, be sure to include all the detail necessary for us to help you, like YOUR ORDER NUMBER and a nice clear description of your issue. Select the issue that closest matches yours from the drop-down and attach any images that may help explain what’s going on.
Important Note:
Our germination guarantee is provided as store credit, which can be applied to your next order. Since our inventory is packaged in sets of at least five seeds, we cannot send individual replacements. This credit offers customers the flexibility to choose a different strain if desired. All claims must be processed through our customer support team.
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